Privacy Policy

1. Who We Are

TakeawayPack ("we", "us", "our") is a foodservice packaging supply chain partner based in Wenzhou, China, serving trade buyers in the United States, United Kingdom, European Union, and Oceania.

For any privacy question, contact info@takeawaypack.com.

2. What We Collect

We collect personal information only where it is necessary to respond to your inquiry, quote your order, and fulfill your shipment.

Information you give us directly:

• Contact details — name, business email, phone number, WhatsApp ID
• Company details — company name, business address, VAT / EORI / tax ID, importer of record details
• Order and payment details — product specifications, artwork files, shipping address, and payment details processed by your chosen bank or payment provider
• Correspondence — the content of your emails, WhatsApp messages, and RFQ submissions

Information collected automatically when you visit our website:

• Technical data — IP address, browser type, device type, operating system, and server access logs collected by our hosting provider for security and reliability

We do not currently run third-party analytics, advertising pixels, or behavioural tracking on our website. If we add such tools in the future, this policy will be updated and, where required, we will ask for your consent before they load.

3. Why We Use It (Legal Basis)

Under the EU GDPR, UK GDPR, and equivalent laws, we process your data only on these legal bases:

4. Who We Share It With

We do not sell, rent, or trade your personal information. We share it only with parties who need it to deliver your order or run our website:

• Freight forwarders, carriers, and customs brokers — to ship and clear your goods
• Payment processors and banks — to receive payment
• Hosting provider — Vercel Inc. (website hosting, based in the United States)
• Messaging provider — Meta Platforms Ireland Ltd. (WhatsApp Business), only when you contact us through WhatsApp
• Professional advisors — accountants, lawyers, insurers, only when required
• Government authorities — when required by customs, tax, or court order

All third-party recipients are bound by their own privacy commitments and, where applicable, data processing agreements with us.

5. International Data Transfers

TakeawayPack's operations are based in China. When you contact us from the United States, United Kingdom, European Union, or Oceania, your personal information is transferred to and stored in China, and may also be processed by service providers located in the United States (hosting) and Ireland (WhatsApp).

Where a destination country does not provide an equivalent level of protection to the EU GDPR or UK GDPR, we rely on:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• UK International Data Transfer Addendum for transfers out of the UK
• Additional safeguards — encryption in transit (TLS/HTTPS), restricted access, and secure cloud infrastructure

A copy of the safeguards in place is available on request from info@takeawaypack.com.

6. How Long We Keep It

• Inquiry and quote records: 3 years from last contact
• Order and shipping records: 7 years (tax and customs retention requirement)
• Marketing consent records: until you withdraw consent, plus 1 year
• Website server logs: up to 12 months

After the retention period, data is deleted or anonymised.

7. Your Rights

Depending on where you are located, you have the following rights over your personal data:

If you are in the EU or UK (GDPR / UK GDPR):

• Access — request a copy of your data
• Rectification — correct inaccurate data
• Erasure — request deletion ("right to be forgotten")
• Restriction — limit how we process it
• Portability — receive your data in a machine-readable format
• Objection — object to processing based on legitimate interests or direct marketing
• Withdraw consent — where we rely on consent, at any time
• Complain to your local supervisory authority (e.g. ICO in the UK, CNIL in France, Datatilsynet in Denmark)

If you are in California (CCPA / CPRA):

• Right to know what personal information we collect and how we use it
• Right to delete your personal information
• Right to correct inaccurate personal information
• Right to opt out of sale or sharing — we do not sell or share your personal information for cross-context behavioural advertising
• Right to non-discrimination for exercising your rights

If you are in Australia (Privacy Act 1988):

• Access and correction rights under the Australian Privacy Principles
• Right to complain to the Office of the Australian Information Commissioner (OAIC)

To exercise any right, email info@takeawaypack.com. We respond within 30 days.

8. Cookies

Our website uses only strictly necessary cookies required for site functionality, session management, and security. These cookies do not track you across sites and do not require consent under the EU ePrivacy Directive or UK PECR.

We do not currently use analytics cookies, advertising cookies, or third-party tracking pixels. If we introduce them in the future, we will present a cookie consent banner and this policy will be updated before those cookies load.

You can control cookies through your browser settings.

9. WhatsApp and Messaging

If you contact us through WhatsApp or leave your phone number on our inquiry form, we may reply by WhatsApp or email with quotes, order updates, and shipment tracking. This is part of fulfilling your inquiry, not marketing.

We will not send you marketing messages without your consent. You can stop receiving messages any time by replying STOP, or emailing info@takeawaypack.com.

WhatsApp is operated by Meta Platforms Ireland Ltd. and messages sent through WhatsApp are subject to Meta's privacy policy in addition to our own.

10. Data Security

We protect your data through:

• HTTPS/TLS encryption on our website and in email
• Restricted access — only staff who need the data for their role
• Secure cloud infrastructure with reputable providers
• Regular access reviews and password policies

No system is 100% secure. If a data breach affects your personal information, we will notify you and the relevant authority within the timeframes required by law (72 hours under GDPR).

11. Children

Our website and services are aimed at business buyers. We do not knowingly collect data from anyone under 16. If you believe we have, contact us and we will delete it.

12. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top will reflect the most recent version. For significant changes, we will notify active customers by email.

13. Contact

For any privacy question, request, or complaint:

• Email: info@takeawaypack.com
• Phone: +1 (618) 886-8029 (Finn)
• Location: Wenzhou, China

If we cannot resolve your concern, you may complain to your local data protection authority.