Returns & Refunds

Our Commitment

We stand behind the quality of every carton that leaves our facility. Foodservice packaging is a high-volume, spec-driven category, and our policy is built around the two ways buyers work with us:

• Samples: Physical samples are provided so you can confirm size, material feel, and print quality before placing a bulk order. Sample fees (when applicable) are creditable against your first production order.
• Bulk production orders (stock or custom printed): 30-day post-delivery window for manufacturing defects, printing errors that do not match the approved proof, materially incorrect items, or carton damage caused before handoff. We cover replacement or credit for any TakeawayPack-caused issue.

Non-Returnable Items (Bulk Orders)

Because foodservice packaging is produced against confirmed specifications and, for custom orders, against artwork you have approved, we cannot accept returns for:

• Buyer's remorse, forecast changes, or menu changes after production has started
• Custom-printed orders where artwork, dieline, and proof have been approved by the buyer
• Color variation within accepted industry print tolerances (Delta E within standard range)
• Quantity variance under 5%, which is standard practice for bulk carton production
• Dimensional variance within published tolerances for the item's material and format
• Product that has been used, decorated, filled, sold to end customers, or removed from its original export carton

Note: sample fees are creditable against a subsequent production order regardless of outcome.

Manufacturing & Printing Defects

If your shipment arrives with a manufacturing defect, a printing error that does not match your approved digital proof, or materially incorrect items caused by TakeawayPack, we will arrange a replacement, credit, or refund for the affected quantity at no additional cost within 30 days of delivery at the agreed destination.

Please email photos and carton labels to info@takeawaypack.com within 7 days of receipt so we can investigate against the production batch record.

Damage During Shipping

For FOB / EXW / FCA orders, risk transfers at the named handoff point, and any transit damage should be claimed with the carrier or your freight forwarder. We will provide packing lists, carton dimensions, and photos to support your claim.

For CIF / DDP / CPT orders where TakeawayPack arranges freight, please:

1. Note visible damage on the delivery receipt before signing.
2. Photograph the outer carton, seals, and affected product within 48 hours of delivery.
3. Retain the damaged cartons until the claim is resolved.

We will work with the carrier and, where covered, our cargo insurance to arrange replacement or credit for the affected items.

Exchanges

Exchanges are offered only for TakeawayPack-caused issues — manufacturing defects, print errors versus approved proof, incorrect items, or shipping damage on shipments we arranged. We do not exchange for buyer's remorse, approved artwork, approved dimensions, in-tolerance color or size variance, or samples that were shipped as ordered.

Refund Process

Approved refunds are processed within 5–7 business days after root cause is confirmed and are issued to the original payment method (bank transfer, credit card, or PayPal, matching the original invoice). Refunds on wire-transfer payments are returned to the originating bank account on record.

Questions? Contact us at info@takeawaypack.com or +1 (618) 886-8029 (Finn).

Our Quality Guarantee

Because bulk foodservice packaging is produced to your exact specification, we invest heavily in pre-production so the run is right before the press starts. Every custom order includes a digital proof for your approval, and we do not release to production until you confirm artwork, dieline, dimensions, and material. Stock orders are pulled and inspected against the same SKU spec sheet you approve at quote.

If your shipment arrives with a manufacturing defect, a printing error that does not match the approved proof, or damage caused before handoff, we will replace, credit, or refund the affected units. Report any issues within 7 days of delivery with photos of the defect and the carton label, and our team will confirm resolution within 3 business days.

Our quality control process includes raw material inspection, in-process press checks, and final AQL sampling before cartons are sealed for export.