Q: What is the typical Minimum Order Quantity (MOQ)?+
We offer flexible MOQs to support different business scales. Stock items may be available for small trial quantities, while custom-printed orders depend on the specific product and production method. Please contact us with your requirements for a tailored quote.
Q: Can you handle mixed-product orders?+
Absolutely. We specialise in shipment consolidation, allowing you to mix various items in a single container to optimise your shipping costs and space utilisation.
Q: Do you offer custom branding and logo printing?+
Yes, we provide end-to-end customisation services, including logo printing, size selection, colour matching, and artwork adjustments to align with your brand identity.
Q: Can I request samples before placing a bulk order?+
Yes. We can arrange stock samples for quality checking. Custom-printed mockups can also be produced based on your artwork; please note that sample production schedules and freight fees may apply.
Q: How do you ensure product quality?+
Quality is our priority. Our process includes supplier qualification reviews, pre-production confirmation, production tracking, and random pre-shipment inspections. Third-party inspections such as SGS can be coordinated upon request.
Q: Are your products compliant with local food safety regulations?+
Yes. We ensure our packaging materials, including paper, PLA, and fibre, comply with relevant food-contact safety standards in our target markets, including the US, UK/EU, and Oceania.
Q: What is the typical lead time?+
Stock items typically take 7-15 days, while custom-printed orders usually take 15-30 days after artwork confirmation. Lead times are reconfirmed per order based on factory schedules and quantities.
Q: What trade terms do you support?+
We offer flexible trade terms including EXW, FOB, CIF, and DDP. The final choice depends on your destination, shipment volume, and logistical preferences.
Q: What is your sample policy?+
We are happy to provide samples for your evaluation. A standard courier fee of $30 USD applies to cover international shipping. This $30 fee will be fully refunded by deducting it from your first bulk order invoice.
Q: How do you handle international shipping costs for bulk orders?+
We offer a range of logistical solutions to suit your needs. We can arrange shipping under EXW, FOB, CIF, or DDP terms. For bulk orders, we specialise in mixed-loading consolidation.
Q: Do you provide shipping estimates?+
Yes. Once we know your order volume and destination, we will provide a comprehensive quote that includes estimated freight costs. We work with professional freight forwarders to ensure competitive shipping rates.
Q: What is the fastest shipping method for urgent orders?+
For urgent requirements, we can coordinate air freight or express courier services. For standard orders, we typically recommend sea freight, FCL or LCL, to ensure the most cost-effective solution.
Q: Can you help us with customs clearance at the destination?+
Yes, if you choose DDP terms, we will manage the entire process, including customs clearance and door-to-door delivery. For other terms, we provide necessary documents such as Commercial Invoice, Packing List, and Certificate of Origin.
